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All online orders are dispatched Monday to Friday.
Orders will not be dispatched on Public Holidays, orders placed on these days will be sent out within the next two business days.
The Christmas season may cause a little delay so please be aware and place orders with a few days to spare.
We will do everything in our power to ensure delivery before Christmas but we do not take responsibility for delivery delays.
Shipping is charged on an order weight/volumetric basis. Even though a product may weigh very little, it’s volumetric weight will cost more than it’s real weight to send.
Our products are sent directly to you from our Indie Home Collective store. We use a signature required courier service for all orders throughout New Zealand.
All parcels will require a signature on delivery for security and peace of mind of both ourselves and the customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the couriers office or depot.
Your shipping cost will be calculated at the checkout. We aim to dispatch all orders (with the exception of custom orders) within 2 business days. Courier delivery is 1-3 business days.
Shipping rates are calculated based on the delivery destination as well as the size and weight of the item. Items are shipped within New Zealand via Post Haste or NZ Couriers.
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If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference.
For larger furniture items please contact the Indie Home Collective store, we will be more than happy to arrange a shipping quote on your behalf. Please email firstname.lastname@example.org or call 09 524 6971.
You can also order online and pick up from our store located in Newmarket. Your order will be wrapped, paid and ready to go. We'll email you once its ready to pick up.
Items are shipped to Australia via DHL or NZ Post. Courier delivery is 1-3 business days. Any taxes, duties, and other incoming customs fees are the responsibility of the receiver. Indie Home Collective will not include any extra costs that may occur within your receiving country within the shipping quotes provided.
If you live outside of New Zealand and wish to have a product shipped to you, please email email@example.com with your destination and we will provide you with a shipping cost, if possible. Any taxes, duty or other fees incurred on arrival will be the responsibility of the customer. Indie Home Collective will not include any extra costs that may occur within your receiving country within the shipping quotes provided.